Privacy Policy

LienGuard Pro LLC ("LienGuard Pro," "we," "us," or "our") is committed to protecting the privacy and security of the information we collect. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website (lienguardpro.net), use our platform, or otherwise interact with us.

This Privacy Policy applies to information collected through our website, platform, and related services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an Account: Company name, contact name, email address, phone number, job title, company address, and account credentials.
• Subscribe to the Service: Billing information, including payment card details or bank account information (processed through Stripe; we do not store full payment card numbers).
• Use the Platform: Project details, subcontractor information, contract amounts, payment amounts, lien waiver data, insurance certificate data, W-9 information, and compliance documents.
• Upload Documents: Lien waivers, certificates of insurance, W-9 forms, licenses, bonds, and other compliance documents.
• Contact Us: Name, email address, phone number, and the content of your inquiry.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Information: Pages visited, features used, clickstream data, time spent on pages, referring and exit pages.
• Log Data: IP address, access times, server logs, and error logs.
• E-Signature Metadata: IP address, timestamp, browser information, and document hash associated with electronic signatures.
• Location Information: General geographic location inferred from your IP address (no precise geolocation).

1.3 Information from Third Parties

We may receive information from integration partners, construction management systems you connect, publicly available business information, and marketing/analytics partners.

2. How We Use Your Information

2.1 Providing and Improving the Service

• To operate, maintain, and provide the features of the Service
• To process and manage compliance document workflows
• To generate and pre-fill lien waiver forms with project and payment data
• To send automated document request emails and reminder notifications
• To provide customer support and process payments
• To improve and optimize the Service

2.2 Communications

To send service-related communications (account verification, technical notices, security alerts) and marketing communications with your consent (you may opt out at any time).

2.3 Analytics and Research

To analyze aggregate, de-identified usage data and generate industry benchmarks using only data that cannot be linked to any individual or company.

2.4 Legal and Compliance

To comply with applicable laws, enforce our Terms of Service, protect rights and safety, and detect and prevent fraud.

3. How We Share and Disclose Information

We do not sell your personal information or your business data.

3.1 Between GCs and Subs on the Platform

The Service facilitates document exchange between GCs and subcontractors. When a GC sends a document request, the sub receives project information. When a sub responds, the GC receives submitted documents and compliance status. This sharing is fundamental to the Service.

3.2 Service Providers

We share information with third-party providers who perform services on our behalf, including hosting, payment processing (Stripe), email delivery, e-signature processing, and analytics. These providers are contractually obligated to maintain appropriate security.

3.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Security

We implement commercially reasonable safeguards including:

• Encryption of data at rest and in transit (TLS 1.2+)
• Role-based access controls
• Automated session timeouts
• Regular vulnerability scanning
• Audit logging of document access and e-signatures
• Security training for all team members
• Documented incident response plan

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• We retain your information for as long as your account is active and as needed to provide the Service.
• Compliance documents are retained for the duration of your account plus a post-termination period for audit support.
• Website visitor data is retained for 24 months then deleted or de-identified.
• When information is no longer needed, we securely delete or de-identify it.

6. Your Rights and Choices

• Account Information: Update, correct, or delete your account info at any time by logging in or contacting us at paul@lienguardpro.net.
• Data Export: GC account holders may export project data, compliance documents, and audit trails at any time.
• Marketing Opt-Out: Click "unsubscribe" in any marketing email or contact us.
• Cookies: Manage preferences through your browser settings or our cookie consent mechanism.
• California Residents: You may have additional rights under CCPA/CPRA. Contact us to exercise these rights.

7. Cookies and Tracking Technologies

• Essential Cookies: Required for the platform to function. Cannot be disabled.
• Analytics Cookies: Help us understand visitor behavior (aggregate data only).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used only with your consent for relevant advertising.

8. Third-Party Links

The Service may contain links to third-party websites not owned or controlled by LienGuard Pro. We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

10. International Users

The Service is hosted in the United States. If you are accessing from outside the United States, your information may be transferred to, stored, and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updated versions on this page and update the "Last Updated" date. For material changes, we will provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

LienGuard Pro LLC
Email: paul@lienguardpro.net
Website: lienguardpro.net